may i just take this moment to say that phone calls to doctors and insurance companies are the most impossible phone calls to make. either you can't get a hold of them, or they say they'll call you back and then don't, or you have to drag information out of them. i have made about 10 phone calls so far - and Ryan's made a few too - and i am still only halfway through the necessary processes for one simple thing. i have a time limit here, people, and i don't need blood from you - just a phone call and 5 minutes of your time.

thank you, i feel better now. /rant